It even can be a feature if AI isn’t as good as the people they are replacing. For example, in the case of call centers/help lines, it might be more desirable to have a shitty system to discourage callers yet have plausible deniability…

I find I’m referencing Cory Doctorow a lot lately…

My experience is nowadays documentation is even going to go away, as the answer to fixing things is more and more going to be “get Claude to fix it”

if we didn’t get that information, more people would have died.

Can you cite a source for this ?