If an LLM can’t be trusted with a fast food order, I can’t imagine what it is reliable enough for. I really was expecting this was the easy use case for the things.
It sounds like most orders still worked, so I guess we’ll see if other chains come to the same conclusion.
This is not AI failing to do an easy job. This is “unskilled” labor doing complex and demanding work that cannot be duplicated by trillion dollar software.
I mean, unskilled just means minimal extra training is needed, not that it’s not complicated. Actual non-complicated jobs were automated last century in the West.
This is a problem that requires zero AI.
A touchscreen kiosk is all you need to have the customer place their own order. You just need to have 2-3 ordering stations as they will be slower than trainer staff.
But shareholders demand AI
Touchscreen kiosks are hard to reach through car windows.
Of course, the real solution is banning drive-throughs because they’re fucking terrible urbanism to begin with:
https://www.strongtowns.org/journal/2020/9/21/no-we-still-dont-need-drive-throughs
https://www.cnn.com/2023/06/24/business/drive-thru-fast-food-chick-fil-a-urban-planning
God damn. I was just about to invite you to the fuck cars community. In doing so, I needed the like with the !.
In trying to find it on the sidebar, I see you’ve found that community. As a mod.
Which means the whole basis for my comment is void before I even typed it!
On a similiar note…can you put the ! link in the sidebar?
I’m not sure which mobile clients have this feature but with a browser, you can just type
!and the first couple letters of the community name. It’ll start offering suggestions to choose from and narrow those down as you keep writing out the name. Making a selection fills in the rest of the link markdown for you.LOL, guilty as charged!
On a similiar note…can you put the ! link in the sidebar?
If it’s the best solution to your problem, sure! But is it?
There’s nothing specific to !fuckcars about your request, so I’m not sure individual action by me is the right answer. Do you know of any examples of other communities that do the same? Have you made a thread somewhere like !lemmy_support@lemmy.ml or !fediverse@lemmy.world proposing it as a standard convention? Have you filed a feature request suggesting that the built-in community link at the top of the sidebar be changed to display the fully-qualified name with exclamation point, or that a button be added next to it to copy the correct text to your clipboard, or something like that?
I forgot that US cars are so massive that this is a problem.
Agree on the urban planning part.
I still can’t add onions to my mcchicken on the kiosk. I demand humans back!
I actually don’t know why entering your own order hasn’t taken off more, come to think of it.
Chick-fil-A even went the other way, putting 4 high schoolers out in the weather for it. Cold, hot, raining, doesn’t matter.
With them I’m willing to just put it down to general crazyness.
Most people have a hard enough time getting their car close enough to the window to get the food or to handle the card reader. I doubt many people would enjoy the toucn screen ordering as the would struggle tk get close enough and may have to lean way out of their window to order. The touch screen would also have to work reliably while wet or freezing cold.
Then you’ve got the issue of someone has to clean it and even with regular cleaning it has a huge potential to spread germs. Ultimately with all the disadvantages i think it would be too slow, too inconvenient, and add extra real estate to the drive thru.
Yeah, I guess you’d need some kind of arm or something to put the screen across. And then I guess you’d have to worry about it being damaged. Meanwhile, hiccups aside, an LLM is pretty much a drop-in solution.
Also software voice recognition and using this for a shopping cart/order placement system (via phone line) has been a thing since the early 2000s, i know some mail order shops in Germany who used this.
One day in 2012 at McDonald’s drive thru, talking to a real human on site through the speaker just like the good old days, I ordered
“A Filet o’ Fish.”
Imagine my surprise at the dollar total and when they handed me a bag of
EIGHT Filet o’ Fish.
Amazing level of critical thinking going on at the window when they didn’t double check that, lol.
See, this is why I thought AI drivethroughs would be fine. A certain number of mistakes are already made.
🎶 There goes my hero 🎶
Computer can’t understand voices good enough so they think you say something different. For example standard voice to text has failed me for years. Voice control for years and years has still failed me. Using gps? fail every time because the computer or phone in this case thinks i say other words that sound nowhere the same. This is before and after AI. The biggest problem is voice recognition of words. Humans can separate sound and frequency better. Ear drums are better than microphones. Even in quite environments i have a voice that doesn’t get translated properly and fails more often than it doesn’t. So AI is going to glitch on a lot of voices too because the voice recognition part still works the same flawed way with flawed microphone technology.
Ear drums are better than microphones
What do you mean about this part? A quality microphone is basically the same thing, although the impedance matching is achieved different ways.
At least i want to believe ear drums being flesh vibrate differently than non organic materials, cells squeeze and contract. The shape of the ear drum is different and the electric signal in the human body is different than electronic devices. It’s just a tiny tiny amount in a human. higher voltages like outside the body change and shape the sound a bit or cause distortions of certain wavelengths of the sound. Just my general idea. I had an ex girlfriend who had a wind up shortwave radio and if using it wound up instead of plugged in to AC or battery she could hold a signal on to a weak station. And no matter the power of the other stations there was less static and distortions on easy to get broadcast or hard to get broadcast. This was just a pocket radio. The flow of electricity is different between those method ac vs dc. Was the kind that winded down as you use it. Power is more stable during wind up or something. I could be a little bit wrong on the radio part because i would have to have my ex girlfriend show me again and no way am i going to go talk to her after over 15 years.
I can’t imagine what it is reliable enough for.
Apparently it’s good with knots.
