If an LLM can’t be trusted with a fast food order, I can’t imagine what it is reliable enough for. I really was expecting this was the easy use case for the things.
It sounds like most orders still worked, so I guess we’ll see if other chains come to the same conclusion.
This is a problem that requires zero AI.
A touchscreen kiosk is all you need to have the customer place their own order. You just need to have 2-3 ordering stations as they will be slower than trainer staff.
But shareholders demand AI
Touchscreen kiosks are hard to reach through car windows.
Of course, the real solution is banning drive-throughs because they’re fucking terrible urbanism to begin with:
https://www.strongtowns.org/journal/2020/9/21/no-we-still-dont-need-drive-throughs
https://www.cnn.com/2023/06/24/business/drive-thru-fast-food-chick-fil-a-urban-planning
God damn. I was just about to invite you to the fuck cars community. In doing so, I needed the like with the !.
In trying to find it on the sidebar, I see you’ve found that community. As a mod.
Which means the whole basis for my comment is void before I even typed it!
On a similiar note…can you put the ! link in the sidebar?
I’m not sure which mobile clients have this feature but with a browser, you can just type
!and the first couple letters of the community name. It’ll start offering suggestions to choose from and narrow those down as you keep writing out the name. Making a selection fills in the rest of the link markdown for you.LOL, guilty as charged!
If it’s the best solution to your problem, sure! But is it?
There’s nothing specific to !fuckcars about your request, so I’m not sure individual action by me is the right answer. Do you know of any examples of other communities that do the same? Have you made a thread somewhere like !lemmy_support@lemmy.ml or !fediverse@lemmy.world proposing it as a standard convention? Have you filed a feature request suggesting that the built-in community link at the top of the sidebar be changed to display the fully-qualified name with exclamation point, or that a button be added next to it to copy the correct text to your clipboard, or something like that?
I forgot that US cars are so massive that this is a problem.
Agree on the urban planning part.
I still can’t add onions to my mcchicken on the kiosk. I demand humans back!
I actually don’t know why entering your own order hasn’t taken off more, come to think of it.
Chick-fil-A even went the other way, putting 4 high schoolers out in the weather for it. Cold, hot, raining, doesn’t matter.
With them I’m willing to just put it down to general crazyness.
Most people have a hard enough time getting their car close enough to the window to get the food or to handle the card reader. I doubt many people would enjoy the toucn screen ordering as the would struggle tk get close enough and may have to lean way out of their window to order. The touch screen would also have to work reliably while wet or freezing cold.
Then you’ve got the issue of someone has to clean it and even with regular cleaning it has a huge potential to spread germs. Ultimately with all the disadvantages i think it would be too slow, too inconvenient, and add extra real estate to the drive thru.
Yeah, I guess you’d need some kind of arm or something to put the screen across. And then I guess you’d have to worry about it being damaged. Meanwhile, hiccups aside, an LLM is pretty much a drop-in solution.
Also software voice recognition and using this for a shopping cart/order placement system (via phone line) has been a thing since the early 2000s, i know some mail order shops in Germany who used this.